The last few months have been a difficult and scary time for many. We understand and share the concerns our patients have about leaving their homes, especially for a dental procedure. We want to assure you that the health and safety of anyone who enters our clinics is our number one priority. Our communities rely on us as an important part of their healthcare team and we take that responsibility very seriously. It is our privilege to help you smile and keep you healthy.
*Taken from the RCDSO
We’re not trying to pry but we will have a few questions to ask you. This will ensure that everyone entering the clinic is feeling their best.
Same warm greeting but it will now be coming from behind some plexi-glass.
Patients will be asked to wear a mask until the start of their procedure and after their procedure is completed. If you do not have a mask, one will be provided to you.
We’re taking the minimalist route! This means no more magazines or coffee in the waiting room for now. This will help with our sanitization procedures.
Even though you won’t be able to see it, we’ll still be smiling behind our masks. But for our safety and yours, our teams will be wearing personal protective equipment.
Dental clinics are probably one of the more sterile environments you can visit however, we will be increasing sanitization of common areas for increased precautions.
We have upgraded our air filtration systems to allow for even better air purification.
These new protocols mean we will not be able to see as many patients in a day as we used to. This is why we are prioritizing appointments for certain groups of people.
Senior or “high risk” patients: Priority for our first appointments of the day will be given to our most vulnerable populations.
Front Line Workers: We understand that front line workers are currently required to work long hours and shift work, which might mean they have less flexibility for health-related appointments of their own. We will support these essential workers by giving them as much flexibility as possible to be able to make it to their appointment. This might mean that we kindly request other patients so move their appointment to another time.
Ottawa Hospital Network: Personal Protective Equipment was donated to the Ottawa Hospital network to be used while our clinics were closed.
City of Ottawa: Toothbrushes, tooth paste, and floss was donated to the City of Ottawa to help support the shelter systems and its residents with basic oral hygiene.
Ottawa Food Bank: Frozen food items were donated to the Ottawa Food Bank as we know many residents of the city face food insecurity with the loss of income.
1. Extensive training on new protocols.
2. Brand new detailed Covid-19 Operation Training Manual.
3. Mask Fit Testing.
4. Additional Laundering Services for their scrubs and re-usable PPE.
5. Employee screening questions to ensure all team members are healthy.
6. Physical distancing measures when not treating patients.
7. Work Groups for larger practices. This means that if someone from the team is exposed to Covid-19 and required to quarantine, only their work team will need to be quarantined as opposed to the entire clinic staff.
366, Aylmer Road
Québec J9H 1A7
(819) 685 3368
(819) 685 2347